Shipping policy

Shipping Policy

Effective Date: June 10, 2026 | Last Updated: June 10, 2026

1. Overview

This Shipping Policy outlines how Shooo handles the delivery of orders across India. Please read this policy carefully before placing an order. For information about returns, refunds, and warranties, please refer to our Returns & Refund Policy.

2. Shipping Coverage and Service Area

2.1 Geographic Coverage

Shooo ships to all locations across India, including:

  • Metropolitan cities (Delhi, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata, etc.)
  • Tier 2 and Tier 3 cities
  • Remote and rural areas
  • Military addresses (APO/FPO)
  • Special Economic Zones and coastal areas

We use multiple logistics partners to ensure wide coverage. However, in rare cases, certain remote locations may have extended delivery timelines or may be unavailable for delivery.

2.2 Shipping Restrictions

We do not ship to:

  • Addresses outside of India
  • P.O. boxes or parcel lockers (except where specifically requested)
  • Undeliverable or incomplete addresses
  • Addresses in conflict zones or areas with logistical restrictions

2.3 International Shipping

Currently, Shooo does not offer international shipping. If you are located outside India and wish to purchase our products, please contact us at hi@shooo.in to discuss alternative arrangements.

3. Shipping Charges

3.1 Free Shipping

All orders shipped within India are eligible for free shipping, regardless of:

  • Order value
  • Shipping destination
  • Quantity ordered
  • Product type (Buzz Block, Rodent Block, Perch Block, or Bundle)

There are no hidden shipping charges, surcharges, or additional fees. The price displayed at checkout includes free shipping.

3.2 Additional Charges

The only charges you may incur are:

  • Taxes and GST: Included in the displayed price
  • Optional Insurance: If you choose to add shipping insurance (where available)
  • Reshipping Fees: If delivery fails due to an incorrect address provided by you (typically ₹200-500 depending on location)

4. Delivery Timelines

4.1 Standard Delivery

Estimated Delivery Time: 5-7 business days from the date of order dispatch.

This timeline applies to:

  • Prepaid orders (credit card, debit card, UPI, net banking, digital wallets)
  • Cash on Delivery (COD) orders
  • All locations across India

Business days exclude: Weekends (Saturday and Sunday) and national holidays.

4.2 Processing and Dispatch Timeline

  • Prepaid Orders: Typically dispatched within 24 hours of successful payment
  • COD Orders: Typically dispatched within 1-2 business days
  • High-Volume Periods: During peak sales seasons (festivals, sales events), dispatch may take up to 2 business days

You will receive a dispatch confirmation email with the tracking number once your order leaves our warehouse.

4.3 Delivery Timeline Factors

The 5-7 business day timeline is an estimate and depends on multiple factors:

  • Distance: Orders to nearby cities may arrive faster; remote areas may take longer
  • Logistics Partner: Different courier partners have varying timelines
  • Location Type: Metro areas typically receive faster delivery than rural areas
  • Weather Conditions: Extreme weather may cause delays
  • Government Restrictions: Lockdowns, strikes, or other disruptions beyond our control
  • Address Completeness: Incomplete or unclear addresses may cause delays

Shooo is not responsible for delays caused by factors beyond our control. The 5-7 business day timeline is not a guaranteed delivery promise but an estimate based on normal circumstances.

4.4 Shooo Money Back Promise for Non-Delivery

If your prepaid order is not delivered within 10 business days from dispatch (approximately 12-14 calendar days), you are eligible for a full refund under the Shooo Money Back Promise.

  • Contact us at hi@shooo.in with your order number
  • We will investigate with the logistics partner
  • If the package cannot be located within 7 days, we will process a full refund
  • Refund will be credited to your original payment method within 5-7 business days

5. Order Placement and Confirmation

5.1 Order Confirmation

Upon successful payment, you will receive:

  • Confirmation Email: Containing order number, product details, and estimated delivery date
  • Invoice: With itemized charges and shipping address
  • WhatsApp/SMS Alert: Order confirmation and dispatch notification

Please save your order number for reference during tracking and customer support inquiries.

5.2 Order Review Period

We have a 24-hour order review period after payment. During this time:

  • Orders can be cancelled for a full refund (if not yet dispatched)
  • Shipping address can be corrected
  • Order details can be modified

After 24 hours, if your order has been dispatched, cancellation is not possible. Contact us immediately if you need to cancel.

6. Shipping Address Requirements

6.1 Accurate Address Information

You are responsible for providing:

  • Correct recipient name
  • Complete street address (building, street, area/colony name)
  • City and postal code (PIN code)
  • State
  • Contact phone number (mandatory for delivery)
  • Email address (optional but recommended)

Incomplete or inaccurate addresses can result in:

  • Delayed delivery
  • Failed delivery attempts
  • Package being returned to us
  • Additional reshipping charges

6.2 Address Verification

During checkout, we verify your address using Shiprocket's address validation system. If your address is flagged as incomplete or undeliverable, you will be prompted to correct it before proceeding with payment.

6.3 Changes to Shipping Address

  • Before Dispatch: You can change the shipping address by contacting us within 24 hours
  • After Dispatch: Shipping address changes are not possible. The order will be delivered to the address on file. In rare cases, we may attempt to redirect the package, but this is not guaranteed

6.4 Responsibility for Address Errors

If delivery fails because of:

  • Incorrect address provided by you
  • Incomplete address details
  • Inaccessible or non-existent location

Shooo is not responsible. You may be charged a reshipping fee (typically ₹200-500) to redeliver the package to a corrected address.

7. Logistics Partners and Tracking

7.1 Logistics Partners

Shooo partners with reputable logistics providers including:

  • Shiprocket (integrator platform)
  • Delhivery
  • Ecom Express
  • Blue Dart
  • Other regional courier partners

The specific logistics partner is selected based on your delivery location to ensure optimal service.

7.2 Tracking Your Order

Upon dispatch, you will receive:

  • Tracking Number: Via email and SMS
  • Courier Partner Name: Information on which logistics company is handling your delivery
  • Tracking Link: Direct link to track your package in real-time

How to Track:

  1. Visit shooo.in and enter your tracking number, or
  2. Visit the courier partner's website directly, or
  3. Click the tracking link in your dispatch email

You can track your order:

  • Real-time location updates
  • Estimated delivery date
  • Delivery status (in transit, out for delivery, delivered, etc.)
  • Delivery attempts and reasons for non-delivery

7.3 Tracking Updates

Tracking information is updated by our logistics partners. We cannot guarantee real-time accuracy. In rare cases, tracking may show outdated information. If you believe there is a tracking discrepancy, contact your courier partner directly or reach out to us.

8. Delivery Conditions and Receipt

8.1 Delivery Requirements

For successful delivery:

  • Contact Availability: Ensure someone is available to receive the package at the delivery address
  • Working Hours: Deliveries typically occur between 10:00 AM and 6:00 PM
  • ID Verification: Our courier partner may request ID verification upon delivery
  • Package Inspection: You have the right to inspect the package before signing

8.2 Signature and Proof of Delivery

Depending on the shipment value, delivery may require:

  • Signature on Delivery: Confirmation that you received the package
  • Photo Evidence: Courier may take a photo of the delivered package
  • Delivery Confirmation: SMS/email confirmation once delivered

8.3 Delivery Attempts

If the courier cannot find the delivery address or no one is available:

  • First Attempt: Courier will attempt delivery and leave a notice
  • Second Attempt: Another delivery attempt will be made the next business day
  • Third Attempt: A final attempt will be made
  • Return: After 3 failed attempts, the package will be returned to our warehouse

If your order is returned to us due to failed delivery attempts:

  • We will contact you to arrange redelivery or process a refund
  • You may be charged a restocking or reshipment fee
  • For non-delivery claims, contact us immediately to arrange redelivery

8.4 Accepting the Package

When you receive your order:

  • Inspect for Damage: Check the package exterior for visible damage
  • Report Immediately: If damaged, report within 24 hours with photo evidence
  • Keep Packaging: Retain packaging if filing a damage claim
  • Do Not Use: If damaged, do not attempt to use the product

9. Delivery of Damaged or Defective Products

9.1 Damage During Shipping

If your order arrives damaged or in non-functional condition:

  1. Do Not Use the product
  2. Document the Damage with clear photos/videos showing the unopened package and the damaged product
  3. Contact Us Within 24 Hours at hi@shooo.in with:
    • Order number
    • Tracking number
    • Photos/videos of the damage
    • Brief description of what is damaged
  4. Follow Instructions from our support team

9.2 Shooo Money Back Promise for Damaged Delivery

If your prepaid order is delivered in damaged or non-functional condition, you are eligible for a full refund under the Shooo Money Back Promise.

Eligibility Conditions:

  • Order must be prepaid (credit card, debit card, UPI, net banking, digital wallet)
  • Damage must have occurred during shipping, not due to user mishandling
  • Report must be filed within 24 hours of delivery
  • Photographic or video evidence must be provided
  • Partial damage (scratches, cosmetic issues) does not qualify if the product is functional

Refund or Replacement:

  • You choose between a replacement or full refund
  • If choosing replacement, a new unit will be shipped at no cost
  • If choosing refund, return the damaged product using our prepaid shipping label
  • Refund will be processed within 5-7 business days after receiving the damaged product

9.3 Manufacturing Defects

If the product is functional but has a manufacturing defect:

  • This is covered under our 6-month manufacturing warranty
  • Refer to our Returns & Refund Policy for warranty claims

10. Undeliverable and Lost Packages

10.1 Undeliverable Packages

If a package is marked as undeliverable due to:

  • Incorrect address
  • Incomplete address
  • Recipient refused delivery
  • Address does not exist

We will:

  1. Attempt to contact you for an updated address
  2. Hold the package for 7 days
  3. If no response, return it to our warehouse
  4. You will be responsible for reshipping charges (typically ₹200-500)

10.2 Lost Packages

If a package is lost in transit:

  1. Investigate: We will initiate an investigation with the logistics partner (typically 7-10 days)
  2. Claim Filing: We will file a claim with the courier if applicable
  3. Resolution: Options include:
    • Replacement shipment at no cost
    • Full refund under Shooo Money Back Promise (for prepaid orders)
    • Partial compensation if courier reimburses us

Timeline for Lost Package Resolution:

  • Investigation: 7-10 business days
  • Claim Settlement: 15-30 days depending on logistics partner
  • Replacement/Refund: 5-7 business days after claim approval

If a package is lost, contact us immediately at hi@shooo.in with your order and tracking number.

11. Cash on Delivery (COD) Orders

11.1 COD Availability

Cash on Delivery is available for select locations across India. Not all areas are eligible for COD.

11.2 COD Process

  1. Place Order: Select COD as payment method during checkout
  2. Payment Not Required: No payment is taken at the time of order
  3. Dispatch: Order is dispatched within 1-2 business days
  4. Payment on Delivery: You pay the courier in cash upon delivery
  5. Receipt: Keep the receipt and any documentation provided by the courier

11.3 COD Charges and Refunds

  • COD Processing Fee: May be added to the order total (typically ₹0-30 depending on location)
  • Payment Method: Only cash payments are accepted from the courier
  • Refund for COD: Under our Money Back Promise, refunds for non-delivery or damaged delivery are not applicable to COD orders
  • Cancellation: COD orders cannot be cancelled after dispatch

11.4 Failed COD Payments

If you refuse to pay for the COD order at delivery:

  • The order will be returned to us
  • Your order will be marked as failed
  • A reshipping fee may apply if you wish to redeliver
  • Shooo reserves the right to take legal action for payment recovery

12. Special Handling and Fragile Items

12.1 Product Packaging

All Shooo products (Buzz Block, Rodent Block, Perch Block) are packaged with:

  • Protective internal padding
  • Secure external packaging
  • Tracking label affixed securely
  • Handling instructions (if applicable)

12.2 Environmental Protection

Our packaging is designed to protect against:

  • Physical impact and drops
  • Moisture and humidity (weather-resistant packaging)
  • Temperature fluctuations

However, extreme weather conditions or mishandling by logistics partners may still result in damage. In such cases, the Money Back Promise applies.

12.3 Requested Special Handling

If you have special delivery requests (e.g., "Do not deliver before 5 PM," "Deliver to neighbor," etc.):

  • Note these in the order comments section
  • Contact our support team to arrange special instructions
  • We will attempt to accommodate, but cannot guarantee compliance
  • Shooo is not responsible if special requests are not followed by the logistics partner

13. International Shipping (Future Policy)

Currently, Shooo does not offer international shipping. If there is demand for international delivery in the future, we will update this policy accordingly.

For international customers, we recommend:

  • Using a package forwarding service (e.g., Voxpop, Borderfree, etc.)
  • Contacting us at hi@shooo.in for potential alternatives

14. Shipping During Peak Seasons and Special Circumstances

14.1 Peak Season Delays

During peak seasons (Diwali, Christmas, New Year, major sales events):

  • Order processing may take 2-3 business days instead of 24 hours
  • Dispatch timelines may be extended to 2-3 business days
  • Overall delivery may take 7-10 business days instead of 5-7 days
  • We will update delivery estimates at checkout during peak periods

14.2 Force Majeure Events

In case of unforeseen circumstances (natural disasters, pandemics, government lockdowns, wars, etc.):

  • Shipping may be temporarily suspended or delayed
  • We will notify you immediately via email or SMS
  • Refunds or order postponements will be offered as appropriate
  • Shooo is not liable for delays caused by force majeure events

14.3 Weather-Related Delays

Extreme weather conditions (floods, heavy snow, cyclones, etc.) may cause:

  • Temporary suspension of deliveries to affected areas
  • Extended delivery timelines
  • Rerouting through alternate logistics partners

We will keep you updated on weather-related delays via email and SMS.

15. Signature and Age Verification

15.1 When Signature is Required

Signature may be required for:

  • High-value orders
  • Orders with added shipping insurance
  • Orders to certain locations as per logistics partner policy

15.2 Age Verification

If your order or location requires verification:

  • Our courier partner may request age or ID verification upon delivery
  • This is for compliance with local regulations
  • You must provide valid identification for delivery

If you cannot provide ID, the package may be held or returned.

16. Complaints and Escalation

16.1 Shipping Complaints

If you have complaints regarding:

  • Delivery delays
  • Package damage
  • Failed delivery attempts
  • Tracking inaccuracies
  • Courier behavior

Contact Us:

  • Email: hi@shooo.in
  • WhatsApp: [Your WhatsApp Number]
  • Response Time: Within 24 business hours

16.2 Complaint Resolution Timeline

  • Acknowledgment: Within 24 hours
  • Investigation: 3-5 business days
  • Resolution: 7-10 business days (depending on the nature of the complaint)

16.3 Escalation

If you are not satisfied with our response:

  1. Request escalation to our management team
  2. We will assign a dedicated support representative
  3. A resolution will be attempted within 15 business days

17. Responsibility and Liability

17.1 Our Responsibility

Shooo is responsible for:

  • Accurate order processing and timely dispatch
  • Proper packaging to prevent damage during transit
  • Providing tracking information
  • Investigating non-delivery and damage claims
  • Providing refunds or replacements under our Money Back Promise

17.2 Logistics Partner Responsibility

Our logistics partners are responsible for:

  • Safe handling and timely delivery
  • Protecting packages from damage during transit
  • Delivery attempt records
  • Carrier insurance (if applicable)

Shooo is not directly responsible for logistics partner actions, but we work with them to resolve issues on your behalf.

17.3 Your Responsibility

You are responsible for:

  • Providing accurate and complete shipping address
  • Being available to receive the package
  • Inspecting the package upon delivery
  • Reporting damage within 24 hours
  • Protecting your tracking information

17.4 Limitation of Liability

Shooo's liability for shipping-related issues is limited to:

  • Full refund of the order amount (under Money Back Promise)
  • Replacement shipment at no cost
  • Reshipment to a corrected address at no cost (if address error was ours)

Shooo is not liable for:

  • Consequential or indirect damages
  • Loss of use or income
  • Third-party claims
  • Delays caused by external factors beyond our control

18. Frequently Asked Questions

Q: How long does shipping take?
A: Standard delivery is 5-7 business days across India from dispatch. Prepaid orders are typically dispatched within 24 hours.

Q: Is shipping free?
A: Yes, all orders within India qualify for free shipping. There are no hidden charges.

Q: How do I track my order?
A: You will receive a tracking number via email and SMS upon dispatch. Use this to track your order on shooo.in or the courier's website.

Q: What if my order doesn't arrive within 7 days?
A: If not delivered within 10 business days from dispatch, contact us for investigation. You may be eligible for a full refund under the Money Back Promise.

Q: What if my order arrives damaged?
A: Report the damage within 24 hours with photos. You can choose a replacement or refund under the Money Back Promise.

Q: Can I change my shipping address after placing the order?
A: Yes, contact us within 24 hours if your order hasn't been dispatched yet. After dispatch, address changes are not possible.

Q: Do you ship outside India?
A: No, we currently only ship within India.

Q: What if the courier cannot find my address?
A: Ensure your address is complete and accurate. If there are repeated failed delivery attempts, you may need to provide a corrected address or pick up the package from a courier facility.

Q: Can I get expedited shipping?
A: We offer standard free shipping only. Expedited or express shipping is not currently available.

Q: What if my package is lost?
A: Contact us immediately with your tracking number. We will investigate with the logistics partner and offer replacement or refund options.

19. Changes to Shipping Policy

Shooo reserves the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting to the Site. Your continued use of our Services constitutes acceptance of any changes.

We will attempt to notify you of significant changes via email, but it is your responsibility to review this policy periodically for updates.

20. Contact Us

For shipping-related inquiries, complaints, or issues:

Email: hi@shooo.in

WhatsApp: +919310689475

Registered Address:
The Brand Network
48/116, General Ganj, 
Kanpur, Uttar Pradesh - 208001
India

Hours of Operation: Monday to Friday, 10:00 AM to 6:00 PM IST

Response Time: We typically respond to all inquiries within 24 business hours

Last Updated: June 10, 2026

© 2026 Shooo. All rights reserved.

For the most current version of this Shipping Policy, please visit shooo.in/pages/shipping-policy

Acknowledgment

By placing an order with Shooo, you acknowledge that you have read, understood, and agree to be bound by this Shipping Policy, our Terms of Service, our Privacy Policy, and our Returns & Refund Policy.

If you do not agree with any part of this policy, please do not place an order.